A virtual number is a telephone number without a directly associated telephone line. Usually, these numbers are programmed to forward incoming calls to one of the pre-set telephone numbers, chosen by the client: fixed, mobile, or VoIP. Businesses can use the virtual phone numbers for many departments and route the calls according to customer requirements. You can even put a welcome tone when a customer is calling. A virtual phone system comes with smart analytics to monitor and record calls, which leads to improving the customer experience. For more information, visit our website or contact us on 9638899885.